Returns

Damaged, defective, or incorrect items

We want you to receive exactly what you ordered. If an item arrives damaged, defective, or incorrect, email admin@shopckboutique.com within 30 days of delivery. Include your order number and clear photos of the item and packaging. We’ll review the issue and make it right with a replacement or refund when appropriate.

First-order fit promise

If the size of the first CK Original apparel item you purchase is not right, contact us within 14 days of delivery for one complimentary replacement in another available size. The item must be unworn, unwashed, and unaltered. This promise applies once per customer, to one apparel item from the customer’s first CK Originals order, and does not cover a different design or color. We may request photos or that the original item be returned before sending the replacement.

Other made-to-order items

Outside the first-order fit promise, made-to-order items cannot be returned or exchanged for a change of mind, an incorrect size selection, or a color preference. Please review the product details and size guide before ordering.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Once production has started, changes and cancellations may no longer be possible.

Do not mail an item back without contacting us first; unauthorized returns cannot be processed.